Help Centre
Prohibited & Restricted Goods
Before you book, please check that your parcel contents are permitted. Some items cannot be accepted into our network at all; others can be sent but are excluded from our standard compensation cover.
Prohibited
These items cannot be accepted into our network under any circumstances. Sending prohibited items may result in your parcel being seized or destroyed.
Excluded from Compensation
These items can be sent, but if they are lost or damaged we are unable to provide any cover or compensation. Send at your own risk.
Prohibited Items
10 categoriesExcluded from Compensation
14 categoriesNot sure if your item is permitted?
Contact our team before booking and we'll be happy to advise.